HIPAA Notice of Privacy Practices
Igna Care LLC (d/b/a Igna Home Health Care)
Effective date: August 12, 2025
Contact: 469-573-1525 • ignahealthcare@gmail.com • https://ignacare.com
HIPAA Notice of Privacy Practices (NPP)
Effective: August 12, 2025
Who We Are
This Notice describes how Igna Care LLC (“we,” “our”) may use and disclose your Protected Health Information (PHI) and how you can access that information.
Our Duties
We are required by law to: maintain the privacy and security of your PHI; provide you with this Notice; follow the terms of this Notice; and notify you if a breach compromises the privacy or security of your unsecured PHI.
How We May Use & Disclose PHI (no authorization required)
- Treatment — to provide, coordinate, and manage your care, and communicate with your physicians and caregivers.
- Payment — to bill and collect payment and obtain prior authorizations.
- Health Care Operations — for quality assessment, training, licensing, audits, and administrative purposes.
- Individuals Involved in Your Care — to a family member or other person involved in your care, when appropriate.
- Appointment Reminders & Service Updates — to contact you about visits, results, or care coordination.
- Public Health & Safety — to prevent or reduce a serious threat; report abuse/neglect; report disease, adverse events, recalls.
- Health Oversight — for audits, inspections, investigations, and licensure.
- Research — under certain conditions with oversight/approval.
- Judicial & Administrative Proceedings — in response to court/administrative orders or subpoenas (with safeguards).
- Law Enforcement — limited circumstances.
- Specialized Government Functions — national security, protective services, military as applicable.
- Workers’ Compensation — as authorized.
- As Required by Law — when other laws require disclosure.
Other Uses/Disclosures
Most uses/disclosures of psychotherapy notes, marketing, and sale of PHI require your written authorization. You may revoke an authorization in writing at any time.
Your Rights
- Get an electronic or paper copy of your medical record.
- Request a correction if your information is incomplete or inaccurate.
- Request confidential communications (e.g., alternate address/phone).
- Ask us to limit uses/disclosures (we may not be required to agree; we will agree to restrict disclosure to your health plan for services you pay for in full out‑of‑pocket).
- Get a list (accounting) of disclosures made in the last 6 years (excluding treatment, payment, operations and certain other disclosures).
- Get a copy of this Notice at any time.
- Choose a representative (e.g., medical power of attorney).
- File a complaint without fear of retaliation.
Questions or Complaints
Privacy Officer, Igna Care LLC
Phone: 469-573-1525 • Email: ignahealthcare@gmail.com • Address:17762 Preston Rd , ste 210 , Dallas , Texas 75252
You may also file a complaint with the U.S. Department of Health and Human Services, Office for Civil Rights (OCR).
Changes to This Notice
We may change our privacy practices and the revised Notice will apply to PHI we already have and to PHI we receive in the future. The new Notice will be available upon request and on our website.
