Texas Patient Rights & Complaints

Igna Care LLC (d/b/a Igna Home Health Care)
Effective date: August 12, 2025
Contact: 469-573-1525 • ignahealthcare@gmail.com • https://ignacare.com

Texas Patient Rights & Complaint Information

Effective: August 12, 2025

Your Rights as a Home Health Client (summary)

Respectful, nondiscriminatory care; participation in and information about your plan of care; informed consent; privacy and confidentiality; the right to voice complaints without retaliation; and to be told of charges and payment policies.

Report a Complaint or Concern (Texas HHSC)

• Hotline: 1-800-458-9858 (Regulatory Services)
• Online: Texas Unified Licensure Information Portal (TULIP)
• Email: hfc.complaints@hhs.texas.gov
• Fax: 833-709-5735
• Mail: Health and Human Services Commission — Complaint and Incident Intake (HFC)

For emergencies, call 911.

Contact Igna Care

We encourage you to contact us first so we can address your concern promptly.

Phone: 469-573-1525 • Email: ignahealthcare@gmail.com